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AI Search
Connect employees and customers to the answers they need in a powerful, consumer-grade search experience. Provide personalized, relevant results.
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AI Search - Now Platform
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Benefits
Features
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Benefits of AI Search
Increase deflection rates
Empower users with self-service and personalized, actionable AI-powered answers on demand.
Deliver context-rich information
Provide users with exact answers instead of links by applying semantic search with contextual meaning.
Optimize search results continuously
Improve search success rates with an experience that learns and adjusts with each new query.
Get results anytime, anywhere
Give users a consistent, intuitive search experience across portals, mobile apps, and Virtual Agent.
Features of AI Search
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Generative AI
Harness the power of generative AI for intelligent, relevant, and concise answers.
Genius results
Elevate high relevancy answers as personalized, actionable result cards.
Question answering
Use generative AI and semantic search to surface precise answers within knowledge articles and FAQs.
Contextual search
Apply context and personalize the experience based on factors such as location and language.
How to get AI Search
AI Search is available with the Now Platform®. Deliver workflows that connect people, functions, and systems with the platform of platforms for digital business.
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