Change Management
Simplify, automate, and accelerate change velocity using built-in AI, data-driven flows, and fit-for-purpose change models—for faster time to value.
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Change Management
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Benefits of Change Management
Increase change velocity
Accelerate change using dynamic approval policies and automated state transitions.
Enhance proficiency and accuracy
Use the change success score to evaluate the probability of success.
Integrate seamlessly with DevOps and SRE
Keep distributed developers in their tools while easily leveraging the power of the Now Platform®.
Use fit-for-purpose change models
Meet dev teams exactly where they are based on their practices, tool chains, and maturity.
Features of Change Management
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Multimodal change
Give change managers an easy way to tailor change activities and flows to specific use cases.
Change success score
Use a numeric score to automate approvals for low-risk changes and evaluate probability of success.
Change approval policies
Help change teams balance velocity, stability, and compliance using individual change conditions.
Risk intelligence
Use machine learning similarity algorithms and classification to make data-driven risk predictions.
Additional Features
Built-in risk assessment and calculation
Evaluate risk through calculations and assessments combining top‑level CMDB data and user input.
Conflict scheduling
Avoid potential conflicts by selecting available dates and times from a consolidated view.
Concurrent change management
View planned changes, blackouts, and maintenance schedules using an interactive timeline calendar.
Single system of record
See configuration items and connected services. Understand the impact of changes and release plans.
Guided setup
Deploy Change Management in days with simple steps, embedded help, and visual status checks.
CAB Workbench
Run an efficient Change Advisory Board meeting to get guidance on proposed high-risk changes.
Resources
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Solution Briefs
ServiceNow® ITSM Overview
ServiceNow ITSM Pro and Enterprise Overview
Analyst Reports
The Forrester Wave™: Value Stream Management Solutions
How to get Change Management
Change Management is available with ITSM. Transform the impact, speed, and delivery of IT.
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