Disputes Management
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Introducing ServiceNow Disputes Management, Built with Visa
Create faster dispute resolution, improved compliance, and better cardholder experiences with one work orchestration layer across teams, technologies, and data.
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Delight cardholders and reduce fraud
Speed dispute resolution with digital receipts that allow quick and direct response to cardholder inquiries.
Stay audit-ready
Embed rules and SLAs aligned to Reg E and Reg Z into dispute workflows and create an end-to-end audit trail.
Improve dispute resolution
Give your internal dispute team complete data transparency with 360º views of all customer transactions.
Align payment process stakeholders
Leverage a single dispute portal for merchants, acquirers, and issuing banks for faster resolutions.
Build a digital dispute foundation
Create a single user experience with direct Visa integration across your organization.
Redefine services with generative AI
Use GenAI experiences like case summarization to improve customer intake and agent investigation.
Use Cases for fast dispute resolution
Transform financial services operations using a single, connected solution on the Now Platform®.
Process modernization
Create one digital experience and work orchestration layer for faster and more accurate dispute resolution.
Update with Visa guidelines
Implement pre-configured integrations with up-to-date Visa guidelines for chargeback processing.
Regulatory compliance
Ensure consistent compliance through automation, alerts, and audit trails for every transaction.
Dispute agent workspace
Use a persona-based workspace to display the data and information pertinent at every stage of a dispute.
How to get ServiceNow Disputes Management, Built with Visa
ServiceNow Disputes Management, Built with Visa, is available with Financial Services Operations. Future-proof your business by automating processes across departments. Deliver frictionless banking experiences, bolster resilience, and reduce costs.
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Learn what ServiceNow Disputes Management, Built with Visa, can do for you
Unite your entire dispute management process for faster resolution and consistent compliance.
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