Benchmarks
Compare the performance of your services to the industry averages of your peers with the industry’s largest anonymized customer data set.
Benefits of Benchmarks
Features of Benchmarks
Benchmarks data set
Guide critical business outcomes by tapping into the industry’s largest, most up‑to‑date benchmarks.
Benchmark KPIs
Track and compare your KPIs to measure outcomes and to set strategic, measurable goals.
Benchmark recommendations
Advance your service-excellence journey with personalized suggestions based on proven examples.
Global benchmarks
View a side-by-side comparison of your organization’s metrics with recognized industry standards.
Resources
Solution Briefs
How to get Benchmarks
Benchmarks is available with the Now Platform®. Deliver workflows that connect people, functions, and systems with the platform of platforms for digital business.