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Service Catalog
Deliver products and services through a user-friendly interface. Empower employees and customers with self-service and faster request fulfillment.
Service Catalog
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Benefits
Features
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Benefits of Service Catalog
Boost self-service
Let employees and customers request catalog items such as service and product offerings on their own.
Increase operational efficiency
Speed service delivery and reduce costs with solid info, routing, process execution, and automation.
Gain real-time visibility
Give Service Catalog owners full insight into order volume, velocity, and automation levels.
Accelerate time to value
Make IT-department catalog development more consistent with a visual and guided building experience.
Features of Service Catalog
Centralized request portal
Give people access to any business service they need through a single, easy-to-use portal.
Mobile-enabled browsing
Review the full catalog of products and services, plus make and approve requests—all on the go.
Chatbot-embedded portals
Make it easy for requesters to get services they need, when they need them, using the Virtual Agent.
Service catalog builder
Make products and services discoverable via self-service, with a visual, guided design experience.
Additional features
Drag-and-drop workflow
Make it easy for administrators to define a multi‑step process for fulfilling and approving requests.
Wish lists
Save catalog items to your wish list and visit them later to complete the ordering process.
Automated test framework
Let catalog administrators write automated tests to validate their catalog items.
Resources
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Case Studies
Swisscom Creates Even More Inspirational Customer Experiences Using ServiceNow®
Wesleyan University Streamlines Getting Work Done
The YMCA Helps Its Members Thrive with Intuitive, Responsive Customer Service
How to get Service Catalog
Service Catalog is available with the Now Platform®. Deliver workflows that connect people, functions, and systems with the platform of platforms for digital business.
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Virtual Agent
Intercept and resolve issues faster with an intelligent chatbot that understands simple, human language.
Dig deeper into Service Catalog
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