Generative AI can make every person, system, and process work better. But how do you put AI to work in the enterprise? For this special report, we asked top AI thinkers to explain how business leaders can get started with GenAI. Not next year. Now.
The public sector can boost its efficiency and effectiveness with AI says Dr. Raj Iyer, ServiceNow's global head of public sector and former chief information officer for the U.S. Army
Ndlovu Care Group provides healthcare and nutrition to kids in South Africa. Find out how revamping their data collection made their mission work better.
We recently canvassed nonprofit leaders and AI experts to learn about AI for nonprofits and how it helps them work better. Here’s what they had to say.
Many organizations prioritize IT security over OT security. But as recent breaches show, OT security is essential to operational continuity. Here’s why.
Companies today rely on a patchwork of systems in the procurement process that burn time and energy. Find out how a seamless experience solves this problem.
With the rapid rise of generative AI, expect the next few years to deliver a major surge of business innovation. Learn how GenAI will unlock our abilities.
When it comes to regulating AI, chatGPT has raised the stakes. Learn how the EU’s Artificial Intelligence Act has inspired other countries to follow suit.
Manufacturers are ramping up investments to automate their operations, but they still face challenges. Explore three strategies for enhanced productivity.
Learn how to create a customer journey map with our proven six-step process that can help your organization understand, design, and improve CX. Get started.
Digital systems and processes can help track, measure, and reduce carbon emissions. Learn how leveraging digital transformation can help achieve net zero.
How do you solve customer issues faster while achieving cost reductions? Watch to learn how a connected ecosystem can accelerate revenue and drive down cost-to-serve.
Companies are setting new rules amidst the rise of generative AI, including protecting themselves from bias, security threats, and the spread of shadow AI.
Organizations have long struggled to get a complete picture of their business processes. Process mining gives a real-time view into how work gets done.
New tools are revolutionizing how companies track progress toward sustainability goals. With the global economic outlook increasingly uncertain, you might expect business leaders to throttle back on ESG programs.
As consumers spend more time online, every touchpoint with a company should provide a good experience and leave customers feeling better about the brand.
In a challenging economy, business leaders need to move decisively to take care of the basics and drive ROI, say executives from JCPenney, Friendly’s, and others.
A recent survey of 1,000 executives by ThoughtLab and ServiceNow revealed the 5 characteristics of innovation that give companies a competitive advantage.
Consumers want companies to care for the environment, but that can come at the cost of convenience. Here’s how to be green and still offer a great experience.
Businesses need access to data and insights that predict the future. Learn how AI is upending the workforce in this Q&A with data scientist Dr. Richard George.
The difference between good and exceptional customer service comes down to three things: why your customer needs the service you provide; what it means to them; and how you learn from their issues.
Learn why the best companies out there are creating a first-class atmosphere, offering a consumer-like employee experience that drives customer experience.
With workforces getting more distributed, you need to see and understand happening within your enterprise technology to get it moving in the right direction.
From AI to low-code app development, tech visionary Dave Wright explores how leading global brands are using the latest from ServiceNow to empower innovation.
Learn how beyond implementing technology, the 3 key pillars to drive a successful digital transformation strategy are people, connection, and innovation.
Demand for skilled tech workers far outstrips supply. To bridge this gap, many companies have started to recruit and train workers from underserved communities.
The secret to closing the skills gap in Singapore could be an attitudinal shift toward productivity and personal growth, says ServiceNow Asia HR Director Michael Tan.
Learn how AI-powered digital twins can replicate disruptions to find alternate ways to ensure delivery of goods and mitigate supply chain risk. Read now.
Process mining analyzes data and suggests actions to optimize processes throughout a company. Celonis, a ServiceNow partner, is a leader in this field.
Tech visionary Dave Wright explores the boundaries needed for hybrid work, rather than the structure, and the technology tapped to run it all right. Read now.
AI for enterprise applications can turbocharge your business if put to work on the right problems. Learn how to identify use cases and choose the best approach.
Where charitable groups historically focused on racial equity initiatives, corporations are now directly driving the latest surge in impact investing. Learn more.
Businesses that want to succeed need to adapt to the new future of flexible working: one that adapts to the needs of employees, not just business owners. Learn more.
Businesses that want to be better prepared must shift their view towards an adaptable, long-term approach to resilience with ESG strategy at the heart. Learn why.
With digital skills in short supply, companies are looking for innovative ways to staff the smart factories of the future for next-gen manufacturing. Learn more.
Setting sustainability governance goals is no longer a feel-good exercise. Learn why fast-tracking your ESG strategy is now a financial strategic imperative.
In today’s world, data privacy safeguards must be baked into every process and product. Learn the 9 steps to implement privacy by design in your organization.
New arrangements like work from home tap into the deep-seated Australian penchant for lifestyle. Learn about the rise and role of workflows in Australia.
Learn how creating digital twins for your workforce can be an innovative way to help improve employee satisfaction and well-being when it matters most. Read now.
Learn how fostering a great employee experience can help your support team provide excellent customer experiences even under difficult conditions. Read now.
Digital workflows enable more connections between customer & employee experience, creating a unified enterprise practice: experience management. Learn more.
Low-code tools allow companies to quickly launch new solutions & services, but they also empower current employees to become citizen developers. Learn more.
crucial to build business resilience that covers all departments and individuals within them. Studies show it is well worth the investment. Learn more.
Companies investing heavily in AI & automation have seen the greatest increase in overall job growth & sales. Read more about the benefits of automation.
Empathy in business shouldn’t be a situational response that companies trot out during crises. Instead, it should be core, foundational business value.
Companies that are agile and resilient—those that respond quickly to market changes—are 40% to 50% faster to market and have higher worker productivity.
Operational resilience requires continuous collection, evaluation, and monitoring of changes in IT, security, HR, facilities, & employee health & safety.
Through a 'digital butterfly effect' a single tech innovation can impact our lives in unforeseen ways. Dave Wright examines these trends during Knowledge 2020.
Now more than ever, HR leaders need to handle separations with respect and empathy. Learn how to meet the new challenges of employee exits during COVID.
Agile Strategic Planning, a framework for making strategic decisions faster, is becoming the new norm for fast growing companies who need to adapt quickly.
Digital twin technology has proliferated as IoT technology has boomed allowing organizations to prototype products faster and visualize processes easier.
For a secure network, it's critical to reduce your attack surface even as points of vulnerability have exploded recently. Discover steps you can take today.
The core ideas of Taylorism remain influential today. Frederick Taylor’s ghost smiles every time a management consultant talks about codifying best practices
Rather than just relying on existing procedures and policies, companies are improving employee experience with AI, task automation, and data analytics.
Tech apprenticeships are helping companies build talent.Studies also show that apprenticeships tend to produce more loyal employees and boost company morale.
